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</html><thumbnail_url>https://sunstrategic.com/blog/wp-content/uploads/2020/12/How-to-do-call-monitoring-effectively..jpg</thumbnail_url><thumbnail_width>1920</thumbnail_width><thumbnail_height>500</thumbnail_height><description>For those who don't know what is call monitoring, it is a process where you can analyze and evaluate call recordings made from your end to the customer. It helps to understand the needs of customers and rectify if there is any misconduct from the employees.</description></oembed>
