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    Case Study

    • Ecommerce giant has stand alone stores. Customer rings to ask about a product on sale.

    • Customer then talks about a service update that was not provided.

    • Sales agent in the store helps with the service not provided by giving a coupon to be redeemed.

    • Sales person forgets about enquiry of product on sale because other in store customers are getting edgy.

    • Customer has to end the call because of call waiting.

    Consequences:

    • Lost sale

    • Customer not very happy

    • Customer temporarily satisfied with coupon/ incentive

    Solution:

    Call answering service that enables a calm conversation rolex replica and helps customer with every query

    Call monitoring services to CAPTURE lost sale

    Chat and email support to ensure accurate communication

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