Tips to start year on positive note
The year 2021 was a difficult year for us all. Amongst the many things that the year 2021 taught us, ‘gratefulness’ definitely tops the list. If you and your business have managed to sail through the past year, then it’s about time to be grateful. Especially if during this time, the customers have stood by you, then making them happy should be your priority. Here are 7 quick tips to start the year on a positive note with your customers to make them happy.
- Personalize your greetings: Start the year with some nice, positive, and personalized greetings to your customer. Communicate with them by their name. Greet and communicate with them during their important life events. This will help your customers to get in touch with you in case any need arises.
- Ask them for feedback: Start the year on a fresh note. Ask your customers for constructive feedback. Everybody loves to be heard, so be approachable and make it easier for them to share their grievances.
- Ask them what they want: Sometimes it’s not only dissatisfaction that the customers would want to talk about. They too can come up with great ideas and improvements for your products. Allow them to express the things they would want or the way they would want it.
- Convert feedback into action: Simply collecting feedback and suggestions aren’t enough. It is equally important that businesses work towards realizing these ideas and solving customer grievances.
- Keep your promises: Your customers are most content when things are done on-time. Having realistic time frames and adhering to them is a good way to show your professionalism.
- Understand the importance of each customer: In today’s competitive times, losing out on even a single customer means not only losing out one transaction but a whole lifetime of opportunity with that customer. Researches have shown that the cost to earn a single customer is way higher than retaining an existing one.
- Show gratitude: As mentioned earlier, if your customers have been with you through tough times, you must thank them. All the above ways can make them happy but showing gratitude and respect towards them will help them be connected with your business.