HANDLING CONFLICTS IN THE WORKPLACE

No human is the same, that gives everyone a different perspective, and having a different perspective can often lead to conflicts.

Workplaces often involve many people coming from different religions and places which can increase the chances of having conflicts in the workplace. The need to find solutions for these problems is a must. The very first thing when it comes to solving workplace conflicts is having efficient managers; they should know how to manage a conflict healthily.

• Listen carefully

Instead of jumping to conclusions, managers should listen to what the employees have to say. They should be completely informed and aware of what the problem is exactly. To know the reason for conflict managers should listen to both parties carefully and should ask questions to avoid any misunderstandings. An organization needs to have a healthy environment that is free from conflicts.

• Face to face conversation

After having known the reason for the conflict, it is necessary to have a face-to-face conversation. All of the text, mail, and phone calls provide more interpersonal breakdown opportunities than a classic in-person meeting. Email is inefficient and gives time to marinate anger and negative feelings, along with the high likelihood of misinterpreting your text, especially when either party may be feeling defensive.

• Develop a plan

The best way to sort out a fight is to develop a plan because having a proper plan can ease things for the manager. Every manager will need to develop different types of plans for different sorts of conflicts. They can’t always find one way to come out of all the conflicts as the team keeps expanding and developing. Therefore, it is a never-ending project to create a work atmosphere in which disagreement with open minds is approached coolly. In deciding how to cope with tension in the workplace, keeping in touch with the business culture and the needs of individuals will always be the strongest barometer.